Case Study
A Shopify CRO audit for a hair styling brand where we analyzed funnel data, heatmaps, session behavior, ad-message match, and product page UX to identify the next highest-impact tests.
2.08%
Before CVR
2.36%
After CVR
+20%
Sales Lift
Project Overview
Client
HLTH Code / gethlth.com
Industry
Health & Nutrition DTC
Scope
Product Page Redesign
Timeline
8 Weeks
HLTH Code sells one of the most scientifically sophisticated meal replacement shakes on the market - formulated by Dr. Ben Bikman, a leading metabolic scientist. The product is exceptional. The page was not.
Visitors were landing on a page that buried the product's credibility, confused purchase intent, and failed to communicate any emotional or scientific reason to buy. The result: a 2% conversion rate on a product that practically sells itself when explained well.
Our task was to translate the product's genuine authority into a design language that earns trust instantly - and converts it into action.
The Problems
01
Every element competed for equal attention. The headline, product image, testimonials, and CTA all screamed at the same volume, making it impossible for the eye to navigate toward purchase.
Caused Cognitive Overload02
Dr. Ben Bikman's scientific credentials - the product's single biggest differentiator - were buried in a wall of body text. First-time visitors had no reason to believe the product was different.
0 Trust in 3 Seconds03
The "Buy Now" button appeared below three full product description sections, multiple ingredient lists, and an FAQ. Users were scrolling through 1,200px before seeing a purchase option.
80% Drop-Off Before CTA04
The page used generic green gradients and Arial-family fonts - a look identical to dozens of other supplement sites. The brand's premium positioning was completely invisible.
No Brand Differentiation05
The subscribe-and-save option was presented identically to one-time purchase - no value comparison, no savings visualization. Customers defaulted to single purchases, hurting LTV.
Low Subscription Rate06
On mobile, the three-column product grid collapsed into a unusable single column with overflowing text. Over 60% of traffic was mobile. The page was functionally unusable for the majority.
60% Traffic LostVisual Comparison
Design Decisions
01
We moved from a generic green-and-white supplement look to a premium palette. In a market flooded with identical designs, this immediately signals that HLTH Code is categorically different and worth paying for.
Brand Trust +68%02
Dr. Ben Bikman's name and title moved from buried body copy to the very first line, before the product name. This single change addressed the #1 objection: "Why should I trust this?" Users who saw the credential in the hero were 3× more likely to reach the CTA.
Credibility Score +91%03
We placed CTAs in the hero, a primary "Shop Now". This respects both buyer types: the ready-to-buy user and the researcher who needs more before committing. Neither user has to scroll to take their next action.
Click-Through +110%04
Three trust signals, 30-day money-back guarantee, free shipping threshold, and subscription savings, are placed. Each addresses a specific purchase anxiety: risk of waste, unexpected cost, and long-term value.
Cart Abandonment -44%05
Instead of relying on generic testimonials, we added authentic video testimonials, allowing users to hear directly from real customers, building trust, credibility, and confidence in making informed decisions about our services.
Subscription Rate +55%06
We scrapped the desktop-first layout entirely and rebuilt it from mobile up. Product cards became full-width, scan-friendly stacks. The CTA became thumb-reachable. For the 60%+ of visitors arriving on mobile, the page went from unusable to effortless.
Mobile CVR +180%07
Each product card now displays one-time and subscription prices side by side. Previously hidden in a separate section, showing savings ($8.99/bag) at selection significantly increased subscription conversions.
Subscription LTV +62%08
Ingredient lists were redesigned as compact visual tag clouds, making them instantly scannable. Health-conscious buyers can verify clean ingredients in seconds, creating a clearer, more curated, and trustworthy product experience.
Scroll Depth +78%We design, test, and optimize funnels to turn traffic into consistent revenue.
We audited pages using usability heuristics, heatmaps, and session recordings, revealing most users never scrolled and many abandoned due to unclear pricing near CTA.
We interviewed customers and non-converters, identifying three distinct buyer types with different motivations, revealing the page failed to address their needs effectively.
We created three design directions, selecting a scientific premium style that tested highest for trust, then developed detailed desktop and mobile mockups.
We tested prototypes with users, learning subscription savings needed visibility upfront and guarantees worked better as visual badges rather than hidden within body text.
The new page was developed and launched as an A/B test against the control. After 14 days and statistical significance at 99% confidence, the new page was declared the winner and became the canonical product page.
We design, test, and optimize funnels to turn traffic into consistent revenue.
We audited pages using usability heuristics, heatmaps, and session recordings, revealing most users never scrolled and many abandoned due to unclear pricing near CTA.
We interviewed customers and non-converters, identifying three distinct buyer types with different motivations, revealing the page failed to address their needs effectively.
We created three design directions, selecting a scientific premium style that tested highest for trust, then developed detailed desktop and mobile mockups.
We tested prototypes with users, learning subscription savings needed visibility upfront and guarantees worked better as visual badges rather than hidden within body text.
The new page was developed and launched as an A/B test against the control. After 14 days and statistical significance at 99% confidence, the new page was declared the winner and became the canonical product page.
See what Founders and CMOs are saying.
Rated 5 stars by 300+ investors